Refund policy

Zolima e-store
Refund, Exchange and Return Policy
Zolima do our best to offer our customers the best quality. If you are not completely
satisfied with any purchase made on https://zolimastore.com/, please notify us by
email at info@zolimacitymag.com or WhatsApp +852 9851 6091.
Refund:
Your order will be eligible for a full or partial refund if Zolima has insufficient stock to
deliver some or all of the goods ordered by you. We will notify you as soon as
possible of which parts of your order we will accept and which we will reject.
For refund requests due to any other reasons, Zolima shall only provide a partial
refund if the package has not been shipped, after handling and administrative
charges are deducted.
You shall receive a notification from Zolima e-store once your refund is under
process. The amount will be refunded to your original payment method within 14
working days.
Exchange and Return:
Your order will be eligible for exchange and return if:
(a) The products you received have critical quality issues, such as missing
pages, skipped pages, damaged covers;
(b) If the products you received are in the incorrect quantity;
(c) If the products you received are not the products you have ordered.
To request an exchange and return, you must send us a photo with the product in its
original package with details within 7 days you have received your package.
We will be happy to provide the following arrangements after verification on your
request:
(a) For local Hong Kong customers:
(i) If your package has missing items: Zolima shall resend the missing
items to your provided shipping address without additional charges.
(ii) If you require an exchange of products that have critical quality issues
or that you have not ordered: Please bring your items to our Wanchai
office within office hours. Your item(s) must be unused and in the
same condition that you received it with the original packaging.
Address and opening hours of our office will be provided in your
confirmation email. Your items will be inspected by Zolima staff, and
will be exchange once we verified your items.

(b) For overseas customers:
(i) If your package has missing items: Zolima shall resend the missing items
to your provided shipping address. Shipping charges shall be split in half
and borne equally by Zolima and customers.
(ii) If you require an exchange of products that have critical quality issues or
that you have not ordered: Please send your items to our Wanchai office.
Your item(s) must be unused and be sent in its original packaging.
Address and opening hours of our office will be provided in your

confirmation email. Your items will be inspected by Zolima staff, and will
be exchange once we verified your items. Shipping charges shall be split
in half and borne equally by Zolima and customers.

If the requested product(s) for exchange and return is out of stock, Zolima shall
provide a refund of the product(s). You shall receive a notification from our e-store
once your refund is under process. The amount will be refunded to your original
payment method within 14 working days.
In the event of any disputes, the decision of Zolima shall be final. Please contact us
by email at info@zolimacitymag.com or WhatsApp +852 9851 6091 should you have
any enquiries.